Frequently
Asked Questions 

The Mindful Maple is located on the 3rd floor of 22420 Dewdney Trunk Road, directly above Club16 Trevor Linden Fitness. https://static.wixstatic.com/media/8b76eb_0c29879966144490bc1b66b6e56f9f72~mv2.png The entrance to the office is located inside the Regus office tower, off of Fraser Street (under the stairwell beside Club16). Continue to the 3rd floor of the building and check-in with reception. The office is conveniently located on a major bus route and is wheelchair accessible. Parking: • 1-hour free street parking is available in front of the office tower at 22420 Dewdney Trunk Rd. • Paid parking is located at the back of the office tower. The door to enter the building is to right of the parking metre. Once inside, proceed to the 3rd floor of the building.

Regular office hours are Tuesday to Thursday 10:00 a.m. to 7:00 p.m. Although I do not provide counselling in the evening or on weekends, we can discuss any challenges that you may have with regard to scheduling during regular office hours and find a time that can work best for the both of us.

Appointments can be made through email info@themindfulmaple.com,(mailto:info@themindfulmaple.com?subject=Appointment Inquiry) by phone 778.987.8544,(tel:17789878544) or, for existing clients, through an online booking system to make scheduling easier.

No, your child does not need a referral to receive counselling services through The Mindful Maple. You are very welcome to contact me to make an appointment for your child. After a brief, complimentary phone consultation, if my services feel appropriate to meet your child's needs, we can book an appointment to begin your child's counselling journey.

A Canadian Certified Counsellor, or CCC, is a designation provided to members by the Canadian Counselling and Psychotherapy Association (CCPA)(https://www.ccpa-accp.ca) and requires counselling professionals to hold a minimum Master's degree in counselling from a recognized university. In addition, registered counsellors are required to meet specific eligibility criteria, including supervision and clinical practice hours. This is a common counselling designation among counselling professionals across Canada. A Registered Clinical Counsellor, or RCC, is a designation provided by the BC Association of Clinical Counsellors (BCACC)(https://bc-counsellors.org) and requires its members to have similar requirements and guidelines as Canadian Certified Counsellors. This is a common counselling designation in British Columbia. Although both the CCPA and BCACC are the same in their designations, the title of CCC is recognized Canada-wide, whereas the title of RCC is specific to British Columbia.

For more information about fees for services, please visit the Services (javascript:void(0))page.

I require 48-hours to cancel a session without charge. In the event that you cancel a session with less than 48-hours’ notice, you may be charged a cancellation fee of one half of your regular session fee. Missed appointments or cancellations with less than 12-hours’ notice may be subject to the full cost of your regular session fee. Exceptions to the above are unavoidable medical emergencies.

The following sick policy is designed to ensure your child’s health, as well as the health of your child's counsellor and other children who attend counselling sessions. Our sick policy at The Mindful Maple is as follows: A counselling session should be cancelled if your child has exhibited ONE or more of the following symptoms within the last 24-hours: • A fever (37.8°C oral or 37.2°C underarm); • Thick, yellow/green nasal discharge; • Vomiting or diarrhea; • Contagious conjunctivitis (pink eye); • Parasitic infestation (lice, scabies, etc.); • Suspected or known communicable disease (i.e. strep throat, whooping cough, chicken pox, measles or any other undiagnosed rash). It is important that your child be free from the above symptoms for 24-hours before participating in counselling. Please use your best judgment as to whether to bring your child for counselling. In the event of illness, cancellation fees will be waived, as long as you contact me immediately upon learning that your child is sick. Similarly, if I become ill, I will notify you as soon as possible to cancel your child's session and arrange for a make-up session.

You can send a message directly by visiting the Contact Us (javascript:void(0))page, sending an email to info@themindfulmaple.com, (mailto:info@themindfulmaple.com?subject=Inquiry)or calling the office at 778.987.8544 (tel:17789878544)to inquire further or to arrange for a complimentary 30-minute consultation.